Customer Service & Accounts Receivable Coordinator

We’re looking for a Customer Service & Accounts Receivable Coordinator to run the day-to-day customer service function for several of our brands and to own accounts receivable for the company. This is a hybrid role based out of our Charlotte office.

You’ll be the main point of contact for customers from order entry through delivery, and you’ll keep them informed along the way. You’ll also manage collections by following up with customers on aging receivables, and you’ll work cross-functionally with teams across the business to keep orders and customer needs moving smoothly.

We value collaboration, fresh perspectives and a hands-on approach, and we make a point of having some fun along the way.

Customer service

• Enter and process customer orders accurately and on time
• Track orders and shipments, and send tracking and status information to customers
• Respond to customer questions, issues and requests by phone and email
• Resolve order problems such as shipping delays, damages and shortages, and coordinate with carriers and internal teams as needed
• Maintain organized customer records and order documentation

Accounts receivable

• Review aging reports regularly and contact customers with past-due balances to confirm payment status and arrange payment
• Work with customers to resolve invoice disputes and billing discrepancies
• Apply payments and keep receivables records accurate and up to date
• Report receivables status and collection issues to leadership

• 2+ years of customer service, order entry or accounts receivable experience
• Strong written and verbal communication skills, with a professional and friendly approach
• Composed and tactful when handling sensitive conversations, with the ability to resolve concerns and preserve strong customer relationships, whether in customer service or collections
• Comfortable following up with customers on past-due balances in a professional, courteous and persistent manner
• Strong attention to detail and accuracy with orders, invoices and payments
• Proficiency with Microsoft Office, especially Excel and Outlook
• Experience with accounting software such as QuickBooks
• Adapts well to change and finds practical solutions when challenges come up

• Experience managing a portfolio of customer accounts, with a track record of building strong, lasting relationships
• Experience with an ERP or order management system and a comfort level learning new software quickly
• Familiarity with freight and shipment tracking (LTL and parcel) and how shipping details affect the customer experience
• A proactive, solutions-oriented mindset, with the ability to spot issues early and follow through until they’re resolved

• Health, dental and vision insurance
• 401(k)
• PTO and holidays
• The chance to work across multiple brands and markets, and to play a direct role in how we serve our customers